Richard Dixon, Chief Operating Officer

Richard assumed his role as Chief Operating Officer following the acquisition by Towergate Partnership. He joined Paymentshield in October 2005 as Customer Services Director and his primary responsibility is to ensure the effective delivery of high quality Customer Service standards to Brokers, IFAs and Consumers.

Richard has over 16 years' experience in the mortgage business, both in a product management and a Customer Services/Sales context. His most recent role was as Chief Operating Officer for the Telephone and Internet Bank, first direct. Prior to that, he was Head of Stockbrokers for HSBC Bank plc.
An Associate of the Chartered Institute of Bankers, Richard has a Masters in Business Administration.