Making a Claim

The benefit of your insurance policy with Paymentshield is the service given to you when you most need help.

If you want to make a claim under your policy, you should contact the relevant number below.

If you are a victim of theft, vandalism or something is lost or damaged away from your home, inform the police first and ask for an incident number.

We will register the claim from the details you provide and tell you what to do next.

If your Policy Reference number begins RSA/PS

• 0845 6011 060 and select option 2

If your Policy Reference number begins EUC/PS

• 0870 759 4035

For any other queries about your policy, please call Customer Services on 0845 6011 050

Our normal business hours

• Monday to Friday: 8.00am - 7.00pm
• Saturday: 8.00am - 1.00pm
• Sunday: Closed