Making a Claim

The benefit of your insurance policy with Paymentshield is the service given to you when you most need help.

If you want to make a claim under your MPPI policy, you should contact the Paymentshield Claims Team on 0845 6011 060.

We will send you a claim form, which you must fill in and return to us as soon as possible together with any further evidence needed. You will also need to provide the following information:

  • If you are unemployed - independent evidence that you remain registered with a benefits office as being unemployed and available for work unless exempt from registration. We will also require proof that you are still actively looking for work.
  • If you are disabled - independent evidence that you are still disabled and that you remain under the regular care and attendance of a doctor or consultant. We will require proof that you are not receiving any form of payment or reward (other than your normal or statutory sick pay).

Our normal business hours

  • Monday to Friday: 8.00am - 7.00pm
  • Saturday: 8.00am - 1.00pm
  • Sunday: Closed

For general enquiries about your policy, please call Customer Services on 0845 6011 050.

Telephone calls may be recorded for security purposes and monitored under our quality control procedures.
© Paymentshield Limited, 2008 - Authorised and regulated by the Financial Services Authority.