Technical Support FAQs

To find the answer to your question, please click on the icon next to the corresponding question. You can then download the PDF, which will contain instructions for you to follow and help resolve your query.

How do I install Inertia Version 3? How do I install Inertia Version 3? [pdf 1.45MB]
I am having problems submitting an online application to you. What should I do? I am having problems submitting an online application to you. What should I do? [pdf 144KB]
How do I network Inertia? How do I network Inertia? [pdf 147KB]
Do you have a technical glossary for Inertia? Do you have a technical glossary for Inertia? [pdf 54KB]
I can't see the whole Inertia 3 quotation screen? I can't see the whole Inertia 3 quotation screen? [pdf 224KB]
What do I do if I am getting the error "SqlDate Time overflow" when trying to print or save? What do I do if I am getting the error
How do I back up and restore my client database? How do I back up and restore my client database? [pdf 389KB]

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