Make a claim from your online account

We've updated our online capabilities to enable you to start and submit a claim online via your Paymentshield online account. The aim is to improve and streamline the claims process for you.  

By clicking “Make a claim”, you'll be taken to the right area within your online account, where you’ll see a newly developed online claim section where you can begin your claim at a time most convenient to you.  

If “Submit a claim online” is clicked, your named insurer’s portal will open in a new tab for you to continue your claim. If the insurer doesn’t have an online claims portal, then the insurer’s telephone number will be displayed so you can get in touch by phone.  

At Paymentshield, we continue to develop our technology to support our customers to ensure a positive user experience. We hope to make setting up and managing your home insurance easier and more efficient.