3000 Trustpilot reviews

We currently have a score of 4.9 out of five with 98% of our reviews rating us as Excellent.

Based on all of the insurance companies which are reviewed on Trustpilot, Paymentshield are ranked 5th out of 40 for Home Insurance, 2nd in Landlord’s and 1st for Tenants Insurance.


Jon Bowen, Customer Director at Paymentshield, said Customers judge businesses on what they do, and Trustpilot reviews are the best way for partners, existing and prospective customer to judge whether we, at Paymentshield, deliver on our promises.

As a brand that deliberately doesn’t have a strong direct to customer presence and relies on recommendations from our distributor partners, it’s equally important that our partners recommendation and reputation is reinforced by our reputation and Trustpilot does that.

The fact that so many of our reviews positively name check our employees demonstrates our personality and human face is the icing on the cake”


We want to say a massive thank you to everyone who has left us a review. Here are a few recent ones;

“Friendly and helpful. Gareth took time to help fix my issue and was polite throughout. Excellent service.” – Nicole

“The member of your staff was very polite to start with. She was knowledgeable and explained each part as she went through the process. Any questions I had were answered promptly. A very good experience.” – Alex

“Needed to get some add-ons for my policy. As always it was extremely quick to get through to an agent and was able to add what I needed to my Tenants Content Policy in about 5 minutes for a great price.” - Oliver

Article last updated: 17/04/2023

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