Paymentshield launch new customer platform

We’ve today launched a new online platform for policyholders, replacing our existing customer portal, which will enable them to have more control over their Paymentshield policies.

The new platform will enable Paymentshield customers to view all their policies in one place and allow them to make changes to personal details such as their name and email. In addition, policyholders will be able to amend their payment details and payment date as well as being able to renew their insurance online, all without needing to pick up the phone to speak to us.

Customers can now see a helpful summary of their insurance and check what items are covered under their policy, as well as still being able to view/download any relevant documents such as terms and conditions, renewal documents and any missed payment notices.


This latest innovation from Paymentshield has been delivered in partnership with global technology solutions provider NashTech, which is supporting Paymentshield as it builds on its existing tech capability and ensures best-in-class delivery. In addition to offering new functionality to customers, the platform will deliver an expansion to Paymentshield’s API capabilities, enabling it to provide greater opportunities to partners and enhanced customer journeys for their clients.

A key focus when developing the new platform has been improving user experience, which is why we took a mobile first approach to ensure the site can be easily accessed from any mobile device, offering policy holders more freedom to access their insurance whenever and wherever they need to. Customers will also have easy access to our dedicated webchat from within the platform should they need any assistance.

This platform has been designed to make our customers, and advisers’, lives easier and is just the latest in a string of planned innovations this year. Just last month we added new features to Adviser Hub and increased Home Insurance quote validity to 180-days.


Jon Bowen, Customer Director at Paymentshield, says:

“This platform has been designed to make our customers, advisers’ and partners, lives easier. By giving customers more flexibility and anytime/anywhere access, they can make changes to their policy in a way that suits them. For example, they can make card payments within our secure online platform without having to speak to anyone. – offering greater convenience, and for some, making them feel more comfortable in the process.

“We also hope that in launching this new platform, it provides a strong selling point for advisers when they’re having GI conversations with their clients. And for existing Paymentshield policyholders, we’d urge advisers to encourage them to sign up in order to receive the benefits the platform provides.

“This launch is a significant step in helping customers actively manage their insurance and us supporting advisers and partners in enhancing the customer experience they provide but this isn’t the end of this development - we’ll be seeking to add more capabilities and will continue to evolve the platform over the coming months.”

Customers can sign up to the platform using this link.

Article last updated: 17/04/2023

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