If you're a homeowner, landlord or tenant wanting to purchase insurance then we'd always recommend seeking professional advice, for example from a financial adviser or mortgage broker.
However, if you're not sure where to go for advice or just have general questions about Paymentshield’s services please use our webchat by clicking on the blue icon with the speech bubble towards the bottom right of your screen.
How can we help?
Need to make a claim?Paymentshield act as a service provider for your insurance details and documents. When it comes to making a claim, it's faster and easier to raise a claim directly with your insurer and we can put you in touch with their claims team directly.
Manage your policy & make a paymentThe easiest way to check your specific policy details, make a payment and change personal details is with a Paymentshield account login. Its quick and simple to do, either register or log in below.
Have a complaint?Hopefully, you won’t ever need to make a complaint but if any element of our service or insurance isn't up to scratch please let us know.
Adviser or partner?Our dedicated partner support team are ready to help you if you are an adviser or partner with an enquiry.
Choose how to get in touch with us
Online FAQsYour question might already be answered in our searchable frequently asked questions area.
WebchatGet a quick response to any questions you might have. Our webchat can be accessed 24/7 with live agents available to chat 8.30am-5.30pm Monday to Friday, and 9am-1:30pm on Saturdays.
Give us a call when you need to talk through things in more detail. We're available from 8.15am-5.45pm Monday to Friday, and 9am-2pm on Saturdays.
Upgrade my insurance
You can contact us to add optional extras to an existing policy and we can also help advise on the best way to set up a new policy if needed.