Access your policy from anywhere, anytime

Paymentshield policyholders have the freedom to quickly and easily access their documents online whenever they want to and via whatever device they prefer. Once you register for your Paymentshield account, you don't have to worry about storing paperwork and if, for any reason, you can't access your home (for example after a fire or flood) you'll still be able to access all the information you need to be able to progress your claim. 

Paymentshield account



Having a Paymentshield account allows you freedom and control to access your policy documents, renew online, update your payment method to a date to suit you and manage your personal details. 

Go to Customer Hub

When logged in to your account you can:

  • View your policy details - check what you're covered for including any optional extras and when your renewal is due
  • View your documents - your latest policy documents will always be available to read and download
  • Manage all of your policies in one central space (great for those with multiple policies such as landlords)
  • Check and amend your payment details - Change your preferred method and date of payment to suit you
  • Update your preferences - tell us how you'd like your documents to be delivered and if you'd like us to auto-renew your policy
  • Easily access our webchat 24/7 - our webchat can offer a wide range of support, even when our offices are closed 
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