Home Buyers Protection - Popular Questions Popular Questions My partner and I are purchasing a property together. Are we both covered or just one of us? You’re both covered should you need to make a claim. What does ‘upfront expenses’ mean? Upfront expenses refers to, Conveyancing Fees, Mortgage Arrangement fees, Lender’s fees and Survey and Valuation Fees that you’ve paid for, after you took out your policy. The seller has accepted a last minute offer for their property from someone else which is higher than mine. Can I claim? If the seller receives and accepts an offer from someone else that’s at least £1,000 more than your offer which had been accepted by the seller then you’d be able to make a claim to cover your upfront expenses. The seller has changed their mind and now doesn’t want to sell their property. Can I claim? If the property is withdrawn from the market by the seller, then you’d be able to make a claim to cover the upfront expenses you’ve paid for. I’ve changed my mind about buying a property as I’ve found something better. I’ve paid for the searches and survey on the first property. Can I claim? You wouldn’t be able to claim as this is not covered by our Home Buyer’s Protection. I’ve changed my mind about buying a property after my mortgage lender’s valuation is less than what I agreed to pay. I’ve paid for the searches and survey. Can I claim the cost of them back? You can, provided the valuation amount is less than 95% of what you agreed to pay. For example, your mortgage lender’s valuation is £94,000 and you agreed to pay £100,000.