Privacy Policy

Privacy Policy

Under this Policy 'We/Our/Us' refers to Paymentshield only. For details on how your information is used by all parties involved in any policy you hold with Paymentshield, please refer to your policy document.


Your personal information will be held securely in Paymentshield’s systems so we and any other companies in our Group, can manage your relationship with us. This will include information you provide when you apply to us, and any additional information provided by you in various ways, including:

  • in applications;
  • emails and letters;
  • during telephone calls and conversations;
  • when registering for services (including the creation of online profiles used to uniquely identify you when you use our online services);
  • in customer surveys;
  • when using Paymentshield’s company websites;

We will not retain your personal information for longer than is necessary for the maintenance of your account, or for legal or regulatory requirements.


Please read the following carefully as it contains important information relating to the details of how we use your information collected either through the use of this website or in the process of receiving a policy or service from us. We may change this section from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes.


When providing details for a policy/service, you are providing your data to the insurer of your policy and the administrator, Paymentshield. For details of your insurer please refer to your policy certificate. Information collected via our websites will be collected and used solely by Paymentshield.


Your information comprises of all the details we hold about you, your transactions, and includes information obtained from third parties.

In regards to this website, in general you can use it without giving us any information. However, in certain circumstances (e.g. completing online application forms) we will collect and store all the personal information that you enter and submit to us.

If you contact us electronically, such as through this website we may collect your electronic information identifier e.g. Internet Protocol (IP) address or telephone number supplied by your service provider.

Our Website also uses Google Analytics cookies. A cookie is a small file that is stored on your hard drive or browser. These cookies allow us to collect data to help us improve our users experience and our site in general. They do not allow us to collect personally identifiable information about you.

For example they allow us to track the number of visitors and see how these visitors move around our website. Read our cookie policy.

We may use and share your information to help us:

  • Assess financial and insurance risks;
  • Manage your insurance policy, including underwriting and administration;
  • Recover debt;
  • Prevent and detect crime;
  • Develop our services, systems and relationships with you;
  • Develop and test products and services

We will not use or share your information with any other party except:

  • Where we have your permission; or
  • Where we are required or permitted to do so by law; or
  • To fraud prevention agencies and other companies that provide a service to us or you; or
  • Where we may transfer rights and obligations under this agreement.

We may transfer your information to other countries only for the purposes stated above; on the basis that anyone we pass it to provide an adequate level of protection. In such instances we will ensure it kept securely. Details of the companies and countries can be provided upon request.

We may on occasions change the way we use your information. Where we believe you would not reasonably expect such a change we shall write to you. If you do not object, this will be taken as consent to the change.

In line with the Data Protection Act 1998 we will not keep your information for longer than is necessary.


Some of the information we ask you for may be sensitive information, as described by the Data Protection Act 1998 (such as information about health or criminal convictions). We will not use such information about you or others except for the specific purpose for which you provided it, and to provide the services described in your policy document.


To determine premium payment rates at quote, renewal, any future invitations, prevent fraud and check your identity, we may make checks through a credit reference agency. These enquiries will be recorded but will not affect your credit rating. This process will involve some of your information being passed to a credit reference agency. The information will be used by other credit lenders for making credit decisions about you and the people with whom you are financially associated for fraud prevention, money laundering prevention and for tracing debtors. The insurer may ask credit reference agencies to provide a credit scoring computation. Credit scoring uses a number of factors to work out risks involved in any application. A score is given to each factor and a total score obtained. Where automatic credit scoring computations are used by the insurer, acceptance or rejection of your application will not depend only on the results of the credit scoring process.


Insurers pass information to the Claims and Underwriting Exchange Register (CUE) run by the Insurance Database Services Ltd (IDS ltd). Under the conditions of your policy, you must tell us about any incident (such as fire, water damage, theft or accident) which may or may not give rise to a claim. When you tell us about an incident, we will pass information relating to it to the register. We may search these databases when you apply for insurance, in the event of any incident or claim, or at time of renewal to validate your claims history or that of any other person or property likely to be involved in the policy or claim.


We’d like to provide you with information about new products, promotions, special offers and other information which we think you may find interesting. We would like to send you this information via email. You will or will not have given us permission to do this as part of the sales process, which we will act in accordance with. Please be aware registering on any preference services such as the Email preference service, will not impact any marketing we wish to send you, if you have given us permission. Should you change your mind and wish to opt-out of such services you will need to let us know, which can be done by contacting us.


If you believe the information either Paymentshield or the insurer hold about you is inaccurate, or you wish to receive a copy of the information we hold about you, please write to Paymentshield's Data Protections Officer in the first instance at:

Data Protection Officer

Paymentshield Limited

PO Box 229



When contacting the Data protection Officer for a copy of your information, you should state if you wish to receive the information from your insurer, the administrator or both. A fee of up to £10 may be charged by each party for each request.


Paymentshield are committed to ensuring your information is secure.

In order to prevent unauthorised access or disclosure Paymentshield have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information Paymentshield collect online.

Paymentshield use encryption when collecting or transferring sensitive data such as credit card information.


Paymentshield may link to other websites which aren’t within our control. Once you have left the Paymentshield website, Paymentshield cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.

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