How can I find my policy documents?

You can view and download your personalised policy documents from your Paymentshield customer account where you can view in-depth details about payments, renewals and update your personal details. You can register or log in to your Paymentshield customer account. 

There is another way...

You can find the terms and conditions documents for your policy by telling us a little about yourself below or you can search using your master policy number which can be found on your Certificate of Insurance.

Please make sure you enter the postcode for the insured property (if different from your home address) and leave a space between the two parts of the postcode to help us find the right contact information for you.

Date of birth*

Can't find what you need?

More than one policy? We recommend searching using your personal details to find all relevant policy documents linked to your name and address.

Not yet a customer? You can view all of our policy documents in our dedicated policy document library here

Already registered for your online account? You can access your policy documents and payment information at any time when you log in to your Paymentshield account.