Buildings Insurance

As a homeowner or soon-to-be homeowner, it's important that you're covered against the unexpected. Getting the right buildings insurance is vital to protect not just your building, but yourself, your family and home from a variety of situations, it's much more than bricks and mortar, it's the place you call home.

We've got you covered

Insurance cover options include just the building, just your contents or combine them both.
Our customer services team are on hand to help with any questions about our Home Insurance or changes you’d like to make to your policy. Contact us through our webchat, phone or email

Contents Insurance

Your belongings make a house a home. In partnership with a carefully selected group of the UK's best known insurers we strive to offer flexible contents insurance. Each insurer is chosen to help us offer insurance for a wide range of properties at competitive prices.


Wise in our old age

Our 5 Star Defaqto rated Home Insurance is perfect for customers buying or moving into a new home. We also cover anyone who permanently lives with you who then moves into a nursing home, their contents will be covered against events such as fire, flood and theft.

Find the right cover for you

Whether you need insurance for your buildings or contents, or a combination of both, we can help protect your home, inside and out, big or small, with a range of options that let you decide how and what you pay for. You can choose from either our standard Home Insurance or our Home Insurance Plus cover, depending on your needs. 

Our Home Insurance includes:

  • Buildings cover up to £1,000,000 as standard
  • Up to £75,000 of cover for your contents with new for old replacement as standard
  • Up to £200,000 for alternative accommodation provided with our buildings cover 
  • Trace and access up to £10,000
  • Cover for theft from garages or outbuildings up to £5,000
  • Valuable items covered up to £22,500

For an additional cost our ‘Plus’ cover gives you all the benefits of our standard cover but with increases on certain cover limits including:  

  • Contents cover up to £100,000 (standard cover is £75,000)
  • Valuable items covered up to £30,000 (standard cover is £22,500)

For a summary of the benefits and exclusions please read our Product Information Document.

Download Summary

What may not be covered...

Our Home Insurance and optional extras are designed to cover unforeseen events which could leave you severely out of pocket through no fault of your own, but it doesn’t cover everything. For example, we can't cover certain events which cause damage to properties whilst the property is left unoccupied for more than 60 days in a row or damage caused from general wear and tear that naturally happens over time. Loss or damage by theft or attempted theft, unless force and/or violence is used to get into or out of your home. For full details of what's covered and what's not covered in our latest home insurance product please read our latest Home Insurance Policy Booklet

Please note, the cover limits mentioned on this page are specific to our latest Home Insurance product launched in 2024. Insurance originally purchased before this date might have different benefits and exclusions.
home emergency

Home emergency cover

24-hour access to approved tradespeople for when a home emergency arises. Call out charges and parts & labour costs are covered up to a maximum value. 
legal expenses

Legal expenses cover

Our family legal protection offers you legal cover on a range of unforeseen circumstances such as employment law, property disputes and personal injury.
accidental damage

Accidental damage

Can be added to both your buildings and contents insurance to cover otherwise costly mishaps around the home.

Personal possessions cover

Cover for accidental loss or damage to items usually worn or carried, like jewellery or mobile phones both in the UK and abroad.

Want to know more?

Do you have any questions for Paymentshield?  You can call us on: 0345 601 1050, use our webchat by clicking the speech bubble at the bottom right of the screen or get in touch here.

Already a policyholder? log in to your customer account

If you're an advisor looking for help to set up a policy use the adviser area button below

Adviser area


How to buy

We recommend talking to a professional such as a mortgage or financial adviser to see if they recommend a Paymentshield policy. The professional will get an in-depth understanding of your current situation, give advice on what's best for you and offer the following:

  • Tailored cover options to meet your needs
  • Clarity on what optional extras are right for you
  • Answers to all your questions
  • A full understanding of what is and isn't covered
  • A professional, independent view

To be eligible to take out our Home Insurance policy we ask that the property to be insured: 

  • Is a residential property in the UK 
  • Will be occupied permanently by you and your family and isn't used for any business or professional purposes other than clerical work undertaken by you and your family. 
  • Hasn't been affected by subsidence, landslip or heave. 
  • Hasn't been flooded in the last 10 years 
  • Isn't left unoccupied for more than 60 days.

We also ask that: 

  • You or any member of your family living with you hasn't had insurance cancelled, declined or declared void.
  • You or any member of your family living with you declare any previous insurance claims from the last 5 years 
  • You must declare any convictions which you or any member of your family has received, not including driving offences or any offences which are spent under the Rehabilitation of Offenders Act 1974 or the Legal Aid, Sentencing and Punishment of Offenders Act 2012

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