Support with home emergencies

Our optional home emergency cover can be taken in conjunction with your Paymentshield Home Insurance policy. With one call to the 24-hour helpline an approved tradesperson will be sent to help with a range of domestic disasters which if not dealt with quickly would make your home unsafe, unsecure, or cause a health and safety risk to you or others. 


when you need it most

Home emergency cover provides 24-hour access to an approved tradesperson to resolve a range of emergencies, for example, being completely locked out of the home, pest infestations, or complete failure of the heating or electrics.

Call out charges, parts and labour costs are covered up to £1,000 with no excess to pay and no limit on the number of claims that can be made.

Download summary

Home emergency includes...

  • Breakdown or failure of the electrical wiring system leaving you without power.
  • Emergencies that may leave your property vulnerable or unsafe including uncontrollable water leaks.
  • Loss of heating due to failure of your central heating system. 
  • Damage to the internal gas supply pipe following a gas leak.

It also provides the following:

  • Alternative accommodation where the property is uninhabitable.
  • Financial contributions if your boiler breakdown is deemed beyond economic repair. 
  • £40 towards alternative heating if it's not possible to repair your central heating system within 48 hours.



Rubber ducks in bath

What may not be covered...

Insurance products are designed to cover unforeseen events, and don’t cover every eventuality. For example our home emergency option doesn't cover:

  • Any claim related to domestic central heating systems which have not been serviced in line with the manufacturers recommendations
  • Drainage in respect of cesspits and septic tanks
  • We can't cover certain events which cause damage to properties whilst the property is left unoccupied for more than 60 days in a row

How to buy

If you already have a Home Insurance policy with Paymentshield and want some extra peace of mind from having home emergency cover you can give us a call on:
0345 601 1050 or use our webchat in the bottom right of your screen and a member of our team will be happy to help.


Have any questions?

You can use our webchat or call 0345 601 1050.

Already a policyholder?

Log into your customer account  to see if you already have home emergency cover added to your policy.

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